accessibility - 如果您通过帮助热线提供替代的全面服务，您能否符合 WCAG 2.0？

Question

WCAG 2.0讨论conforming alternate versions但似乎只意味着网页......

conforming alternate version

1. version that conforms at the designated level, and

2. provides all of the same information and functionality in the same human language, and

3. is as up to date as the non-conforming content, and

4. for which at least one of the following is true:

   • the conforming version can be reached from the non-conforming page via an accessibility-supported mechanism, or

   • the non-conforming version can only be reached from the conforming version, or

   • the non-conforming version can only be reached from a conforming page that also provides a mechanism to reach the conforming version

通过电话提供的全面服务是否涵盖此替代版本标准？

Answer 1

没有。

来自WCAG 2.0’s abstract (强调我的):

Web Content Accessibility Guidelines (WCAG) 2.0 covers a wide range of recommendations for making Web content more accessible.

您无法通过无障碍支持热线(或无障碍办公室入口、无障碍传单……)来遵守 WCAG 2.0，因为 WCAG 的范围仅限于网络内容。

如果电话服务是您网站的一部分(即用户可以通过页面上的小部件调用热线电话)，那么是的，它可能是一个合格的替代版本。但是，请记住，并非所有用户都能够说话和/或听到声音(由于残疾或由于缺少硬件)，因此您也必须让这些用户也可以访问您的解决方案。